About Our New Packaging

Why are you changing your packaging?

We're transitioning from our hand-stamped compostable paper bags to new soft plastics recyclable bags to provide you with a better overall experience. The new packaging offers a significantly longer shelf life for your products, more detailed product information, and improved durability during shipping. 

What are the main benefits of the new packaging? 

  • Extended Shelf Life: Products now stay fresh for up to 6 months (compared to just 2 weeks with our previous packaging) 

  • Recyclability: Our new packaging can be recycled through soft plastics collection points at local supermarkets 

  • More Product Information: Enhanced labelling with tasting notes, countries of origin, and detailed origin information 

  • Improved Durability: Stronger bags that are less likely to be damaged during transit 

Is this change permanent?

Yes, this is a permanent improvement to our packaging to better serve you and reduce product waste through extended shelf life. 

 

Environmental Impact 

Weren't the old bags better for the environment since they were compostable?

While our previous bags were technically compostable, New Zealand lacks the infrastructure to support commercial composting at scale. This meant that in reality, many of our "compostable" bags were ending up in landfill where they couldn't properly decompose. 

Our new soft plastic packaging can be effectively recycled through existing collection systems at local supermarkets, making them a more practical environmental choice for New Zealand. 

How do I recycle the new packaging?

The new packaging can be recycled by: 

  1. Ensuring the bag is empty and clean 

  1. Taking it to your local supermarket's soft plastics recycling collection point 

  1. Depositing it in the designated bin (usually located near the entrance) 

Most major supermarkets in New Zealand participate in soft plastics recycling programs. You can find your nearest store here: https://www.recycling.kiwi.nz/store-locator

Product Impact 

Will this change affect the taste or quality of the product?

No, the products themselves remain unchanged. In fact, the new packaging will better preserve the freshness and quality of your products for a much longer period. 

How much longer will my products stay fresh?

Products in our new packaging will maintain optimal freshness for up to 6 months, compared to approximately 2 weeks with our previous packaging. 

Why does packaging affect shelf life so much?

Our new packaging provides superior protection against the main factors that reduce freshness: oxygen, moisture, light, and physical damage. The barrier properties of our carefully selected soft plastics maintain the optimal environment for our products. 

Transition Details 

When is this change happening?

The transition begins on Monday 12th May. 

Will there be any price changes due to the new packaging?

There will be no price changes associated with this packaging update. We've absorbed the costs of this improvement as part of our commitment to providing you with the best possible  

Can I request to receive the old packaging instead?

Unfortunately, we are fully transitioning to the new packaging and will not be able to provide the previous paper bags once our current stock is depleted. 

Please contact our customer service team at [email protected] with any additional questions, and we'll be happy to help.